Access, setup, and first-day questions
Use the join and onboarding pages first if you are trying to get into the community, unlock the Discord, or understand how to enter the city.
Support Directory
Start with the category that matches your situation.
These are the most common routes for players who need help, clarification, or a quick next step.
Handbooks, appeals, and ticket preparation
Read the handbook first, then use the Discord ticket guide if a report, appeal, or staff review is still needed.
Departments, businesses, donations, and general help
Use these pages if your question is about applications, business ownership, donations, or finding the right Discord space.
Before You Submit
Bring context, timestamps, and a calm summary.
If something needs staff review, gather the names involved, a short summary, timestamps, and any clips or screenshots you have. That keeps ticket handling fairer, faster, and easier for everyone involved.